Onboarding new team members into Solutions and Operations roles required navigating scattered training materials, tribal knowledge, and ad-hoc walkthroughs. There was no structured, centralized resource for the technical knowledge these roles require — and the learning experience varied depending on who facilitated it.
Our Approach
How we thought about it
The team built a centralized training hub with structured modules covering the platform knowledge that Solutions and Operations roles need. The hub is also available to Customer Success teams looking to deepen their technical understanding — creating a cross-functional resource from a single build.
The System
What it looks like
Structured training topics: expandable modules covering Ecommerce, Layouts, and platform fundamentals — with an AI assistant and section completion tracking.
Knowledge assessments: 11 quizzes covering everything from SDK fundamentals to debugging tools, with a leaderboard for engagement.
Shared Links: a team-maintained collection of reference docs, templates, and resources accessible from one place.
Visuals have been anonymised. Employee names and identifying data have been redacted.
Results
What we achieved
New team members now have a consistent, self-serve learning experience regardless of location or facilitator. The hub reduced ramp time and created a shared knowledge base that benefits multiple teams — Solutions, Operations, and Customer Success all use the same resource.
